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 What you need to know

If any part of these Booking Conditions is found to be invalid, or unenforceable, then the remainder of the conditions will not be affected, and remain valid and enforceable.

T&Cs FOR OUR HOSTED SOLO HOLIDAYS

Hosts On our hosted holidays, one, occasionally two, hosts are on hand for all the hosted solo holidays featured on our website.

Star ratings The star ratings we use are our own assessment, based on local standards, which may differ from official gradings.

Booking your own flights Kindred Traveller does not sell flights as part of our package. We would recommend that, when booking your flights, that you ensure that you purchase them through an ATOL certified provider. It is your responsibility to ensure that you book a flight that coincides with the start date of your holiday, and supply us with your flight number and expected arrival/departure time, so that we can arrange to pick you up/drop you off at the airport/port/train station. We will then keep track of your flight, but cannot be held responsible for delays or cancellations of your flights.

How to pay Payment can be made by debit or credit card. Prices on printed materials and the website are all ‘from’. 

Travel Insurance You must have adequate travel insurance. Kindred Traveller does not offer insurance cover. You must be fully insured for your trip. Your insurance should include adequate cancellation insurance, emergency evacuation and repatriation costs, as well as medical expenses, accidents, and the safety of your luggage.

Special Offers All early booking upgrades and special offers shown in printed materials or on our website are subject to availability and can be withdrawn by the hotelier/Kindred Traveller at any time.

Booking Conditions These booking conditions and the other information in this brochure/web site set out the terms on which you enter a contract with Kindred Traveller. This agreement shall be construed in accordance with the laws of the United Kingdom and the parties hereto hereby agree to submit to the exclusive jurisdiction of the Courts of the United Kingdom.

Your commitment to us

Deposit and Payment When you make your booking you accept (including on behalf of anyone else you book) the terms of these booking conditions. You must pay a deposit of £75 for UK breaks, £200 for holidays in Europe, £400 for long haul holidays. Deposits are non-refundable and may not be transferred. A contract exists when we issue our confirmation invoice (by email or post). You must pay your balance at least 14 weeks before departure. If you do not, we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us cancellation charges as set out below. If your booking is made within 14 weeks of departure then full payment must be made. All payments are fully protected by Protected Trust Services (PTS).

Changes by you If you want to change any details of your booking after the verbal or written confirmation is issued you should inform us by email. We will do our utmost to help, providing the changes are practicable and made more than 14 weeks before departure; however these changes will incur an administration fee of £50 per person and, if applicable, cancellation charges made by suppliers. If the change is made within 14 weeks of departure, this may be treated as cancellation and cancellation charges will apply. We regret that no refunds can be made until full travel documentation has been returned to us.

Amount of notice you give before departure

Amount of cancellation fee (expressed as a % of total holiday price)

More than 98 days

Deposit

57-98 days

60% of accommodation costs or deposit if greater

22-56 days

80% of accommodation costs or deposit if greater

0-21 days

100% of holiday costs

Note: if the reason for cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. The full insurance premium may be retained in the event of cancellation.

Our commitment to you

Changes or Cancellations by us Certain holidays need minimum numbers before we can operate them and we have the right to cancel such holidays if that number is not achieved.

It is unlikely that we would have to make any changes to your holiday but we do plan the arrangements many months in advance. Sometimes changes have to be made, which we reserve the right to do at any time. Most of these changes are minor, but where they are significant, we will inform you when you book or if you have already booked, as soon as is reasonably possible before your departure. If the change is of a major nature (e.g. involves a change of hotel accommodation to a lesser category than originally booked, or to a totally different destination) you will have a choice of the following:

  1. Accepting the change of arrangements;

  2. Accepting another available holiday from us, at the appropriate price.

  3. Cancelling your holiday.

If you choose a) or b) we will pay reasonable compensation as shown. If you choose c) we will refund you all the money you have paid to us plus reasonable compensation on the scale shown below:

Period before departure within which major change is notified

Compensation per paying passenger

More than 98 days

None

29-98 days

£10

15-28 days

£20

0-14 days

£30

IMPORTANT – PLEASE NOTE We cannot accept liability or pay compensation if we are forced to cancel, or in any way change your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or any other reason outside our control amounting to force majeure.

Prices We reserve the right to adjust prices and times given or quoted should circumstances make necessary. Prior notice will be given in most circumstances. Following the issue of our holiday invoice, we reserve the right to increase your holiday price if the costs to us of providing your holiday rise by more than 2% due to currency fluctuations. Any increase will be no more than 10%. We can only guarantee against fare increases when the full balances are paid in full at time of booking.

Our Responsibility When you contact us to make a booking, we act as agent for the relevant carrier/hotel which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking, a contract exists under which we accept responsibility for the provision of all the services described in our invoice. We have taken care in choosing the hotel accommodation, other services and facilities for inclusion in the holidays we offer and have described them in this promotional materials in accordance with the latest information we have at the time of publication.

We accept responsibility for ensuring that all the elements of your holiday are as described on our website, and are of a reasonable standard. We also accept responsibility for every service which we are contractually obliged to provide, irrespective of whether such services are provided by our own employees or agents, or by sub-contractors or suppliers. In the unlikely event that your holiday is not supplied as specified, reasonable compensation may be paid. If you or any member of your party suffers death, bodily injury or illness arising from the negligence of our employees, agents, suppliers, their sub-contractors, servants and or agents, we may accept responsibility provided that they are acting within the scope of or in the course of their employment when the accident occurred.  

– Some services can change from time to time. If the client considers any particular facility to be vital to their holiday, they must advise Kindred Traveller in writing of this no later than 4 weeks prior to departure.

Our liability, except in cases involving death, serious illness or injury, is restricted to the total amount paid to us by the claimant less any expenses incurred. Our liability will also be limited in accordance with and/or in an identical manner to:

  1. The contractual terms of the companies that provides the transportation for your travel arrangements. These terms are incorporated into this contract; and

  2.  Any relevant international convention for example the Montreal Convention in respect of air travel. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

In all cases our liability will be limited in the manner provided by the relevant International Conventions.

Complaints Our aim is to ensure that you have a trouble-free holiday. However, there are some aspects of your holiday which are not under our direct control.

In the unlikely event that you have a problem or complaint during your holiday you must bring it to the attention of our local office/agent and/or hotelier so that they have an opportunity to put it right at the time. If the problem is still unresolved, you should contact Kindred Traveller immediately to allow us the opportunity to deal with it whilst you are still on holiday. Customer complaint forms are available in resort and should be completed during your holiday.

If the matter cannot be resolved locally and you wish to take it up with us on return, please write to Kindred Traveller within 28 days of your return from holiday. Please quote your booking reference number and give full details, so we can make a thorough investigation.

Inappropriate Behaviour If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate a holiday completely. If this situation arises, our responsibility will cease and the company will be under no obligation to cover expenses incurred and neither will we consider or accept any claims for compensation or refunds whatsoever.

Vacating Rooms Your room must be vacated at midday on the day of departure. If you arrive on a night flight your room will have been available from the afternoon of the first day. On your departure day it may be possible to keep your room for longer, at an additional cost.

Passports, Visas and Health Certificates You are responsible for ensuring you are in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger. For further passport information please go to https://www.gov.uk/browse/abroad/passports

Travel Tickets & Documentation Wherever possible, tickets will be delivered by email, or available online. If a client requests for copies to be posted, this is done so at the client’s risk. Any costs arising from non-delivery will be borne by the client.

DATA PROTECTION POLICY

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

You are entitled to a copy of your information held by us. If you would like to see this please contact us. (We may make a small charge for providing this to you).

Kindred Traveller, Suite 28007, Chynoweth House, Trevissome Park, Truro, TR4 8UN